We are looking for a local consultant
Job Title: Associate GBO Business Support
Duties: Global Business Operations (GBO), a team of approximately 50 employees, supports the US firm and the International network of member firms with the management of all support aspects of proprietary risk management systems and processes to help the firm comply with risk management polices and regulatory requirements. In that regard, GBO works closely with risk management groups, lead partners, and other operational groups to understand business requirements for proper controls in the mitigation of risk that can potentially be managed through applications and systems; translates those requirements into plans for implementation by internal or third-party IT groups; provides compliance reports to risk management groups and firm leadership; responds to inquiries from risk management and lead partners relating to the functionality, operation, and compliance aspects of the respective systems; assists member firms in maintaining their client data in our respective systems; and responds to inquiries from worldwide client engagement teams relating to the functionality, operation and compliance aspects of the respective systems.
This is an operational support role associated with the ongoing support of proprietary risk management systems and processes that help comply with risk management polices and regulatory requirements.
Team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team responsible for providing Global Application Support encompassing mailbox monitoring, Remedy tracking and reporting, and support of the application:
Provide assistance to professionals by answering Global Support business inquiries via an Outlook mailbox Perform daily tasks and processes to support the ongoing use of global applications Remedy ticket reporting Production issues management tracking Individual who can work independently, interact with all levels of management, and as part of the team.
Working with the BPHD Team Lead to analyze, execute and support business requirements.
Continuously monitor system for data integrity and defects and work with the ITS teams to resolve issues.
Help to manage data integrity processes to ensure quality over current data.
Oversee modifications and general troubleshooting of the applications, and proactively anticipate and resolve potential issues regarding how those would affect the data in the system or even how the data would be presented with the modifications in place.
Perform special projects as requested by management.
Develop and maintain processes.
Should possess the ability to handle multiple projects and/or tasks simultaneously.
Answer inquiries coming into the Global mailbox
Working with Business Leads analyze, execute and support business requirements
Develop and maintain processes
Work on special projects
Must have a Bachelor's degree or 2-5 years business experience.
Must have the ability to work with and communicate with the business and ITS staff regarding system requirements and modifications to the data.
Candidate must possess excellent organizational skills with attention to detail.
Ability to prioritize and facilitate assignments with minimal supervision Strong oral and written communication skills.
Strong customer relationship management skills and analytical ability, and the ability to work effectively with customers and ITS management/staff.
Research & Troubleshooting Skills – detail oriented Posses a high level of motivation with a strong commitment to customer service and continuous improvement.
Ability to handle multiple tasks and support special project needs Candidate must have a strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access.
Big 4 experience is a plus