L2 Application Support Engineer – AI Platform (.NET & Azure)

Remote
Full Time
Experienced

 Experience: 8+ yrs for Junior level / 12 + years for Senior level

Role Overview

We are hiring an experienced L2 Application Support Engineer to support a cloud-based Enterprise AI/GenAI platform built on .NET Core and Microsoft Azure. The role involves production support, troubleshooting API & authentication issues, and ensuring platform stability across environments.

Key Responsibilities

  • Handle L2 production incidents and service requests
  • Troubleshoot .NET Core / REST API-based applications
  • Support AI/LLM integrations and model endpoint connectivity
  • Diagnose API failures, 403/authentication issues, and timeout/latency problems
  • Manage API keys, IP whitelisting, and access provisioning
  • Monitor applications using Azure Application Insights / Log Analytics
  • Support Dev/QA/Prod environments and release validation
  • Coordinate with L3, AI, and DevOps teams for escalations

Required Skills

  • Strong experience in .NET Core / ASP.NET Core application support
  • Experience supporting REST APIs and microservices
  • Azure App Services / Container Apps / AKS (basic exposure)
  • Azure AD / SSO troubleshooting
  • Log analysis & production incident handling
  • SQL for troubleshooting

Preferred

  • Exposure to AI/LLM-based platforms
  • Understanding of token-based API usage models
  • Azure certification (AZ-900 / AZ-104)
  • ITIL knowledge

 
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